North American Van Lines
5001 U.S. Highway 30 West, Ft. Wayne IN 46818
Phone: 260 429 2511 Fax:


Move Process Information

Keep Pack, Load & Delivery Days Free of Appointments
  • Please do not schedule appointments or airline reservations for these days, and plan to be at residence on these days.

Items Requiring Special Handling

  • Please check with your Move Counselor to confirm what items are included as part of your Relocation Benefits. 

  • Examples of items that may require special handling are: washers, dryers, icemakers, flat panel TV's, pool tables, grandfather clocks, swing sets, etc. 

  • These services must be set up with your Move Counselor, Agency Move Counselor Contact at Agency Name who can arrange this for you at origin and when you reach your final destination.

Packing Day

  • When the packers arrive, begin by walking them through your home pointing out any items of particular concern, and storage and attic areas where items are stored away.

  • Point out any items that are not to be packed.

The Inventory Process

  • A complete inventory of all your possessions will be performed by a trained North American Van Lines agent identifying the number and condition of these possessions.

  • You must be present during inventory completion and sign each individual sheet.

  • Each item is tagged with it's own inventory number and listed on the inventory sheets. 

  • Before signing the inventory sheets, do a complete walk through with the van operator to ensure that all items have been tagged, removed from your residence and loaded onto the van for shipment.

  • You will be asked at destination to check off the items as they are being delivered into your home.

Moving Day

  • Walk the North American van operator through your home noting any items that require special handling. Also, point out items that will not be shipped on the van.

  • Leave furniture in the rooms as normal use.

  • The van operator will complete an inventory of all your possessions noting their condition. Take time to review the statement of conditions and the completed inventory.

  • When the loading is complete, walk through your home with the van operator to be sure that nothing has been missed.

Inventory at Destination
  • You must check off the inventory sheet, making sure all items have been delivered.

  • If any items are not delivered, make note of them and contact North American Vanlines as soon as possible.

  • If there is a change in the condition of your belongings from that noted on the inventory at the time of loading or if any items are missing, please note discrepancies on the van operator's copy of the inventory sheet. By signing the inventory sheet without specific notations, you are acknowledging receipt of all items listed.

  • Personally report any loss or damage to your move counselor as soon as possible on delivery day.

Explanation of "Unpacking" Procedures - if included in your Relocation Benefits
  • Definitions of unpacking are as follows: Agency Name personnel will remove your belongings from the cartons and place them on a flat surface.

  • If you choose to have the full unpacking by the carrier, you must specify this to your relocation coordinator. Arrangements can be made for the services to be performed the following workday after you unload.

Arranging For Unpacking and Appliance Servicing

  • These services must be set up with Agency Name. Your Move Counselor can arrange this for you at origin and when you reach your final destination.

  • Should you require storage, please contact your Move Counselor to review your storage options. 

Special Information

You must transport all valuables

  • North American Van Lines will not pack, load or ship currency, jewelry, flammables or food.

  • This includes valuables as well as costume jewelry, coin and stamp collections, currency, credit cards, important papers, documents and medications.

  • There is no carrier liability on your behalf for these items.

Guns & Ammunition
  • Handguns and ammunition must be transported by you.

  • Shotguns and rifles can be packed by the carrier and included in your shipment. However, you must remove ammunition before the packing crew arrives and the make and serial numbers must be provided to be placed on the descriptive inventory.

Flammable & Hazardous Materials

  • You must transport all items that are flammable/hazardous. This includes aerosol cans of any kind, cleaning fluids, fire extinguishers, paint, paint cleaners, ammonia's of any kind and matches.

Other Items

  • You should check all dresser drawers to be sure nothing valuable or breakable is left in them.

  • If you are shipping, you need to empty, defrost and clean the referigerator and freezer.

  • Propane tanks should be purged with the valve left open.

  • Barbecue grills that use charcoal should be cleaned out.

  • If cars are being moved, the gas tank should be 1/4 full or less.

  • Lawn mowers and other gasoline engines must be emptied of oil and gas

North American Van Lines, Inc.
U.S. DOT No. 070851