North American Van Lines
5001 U.S. Highway 30 West, Ft. Wayne IN 46818
Phone: 260 429 2511 Fax:


Frequently Asked Moving Questions

To help you answer questions about your move, print this page and keep it handy.

Q:  Can you move my pets?

A:  Federal regulations prohibit moving companies from shipping animals in moving vans. If your pets and plants can't travel with you, ask your Move Counselor to help you make arrangements to safely transport them to your new home.

Q: What should I do with my perishable food items?

A: Perishable food items cannot be safely shipped in moving vans. Please dispose of or give away perishable foods before the move.

Q:  Can plants be moved as part of my household goods shipment?

A: The U.S. Department of Transportation allows plants only to be transported only if the trip is less than 150 miles and transit time is under 24 hours.  It is recommended you check with your Move Counselor. Overall, moving companies cannot accept responsibility for safely moving your plants as they may suffer from a lack of water and light as well as probable temperature changes while in the van.  

Q:  May I include guns and ammunition in my shipment?

A:  Guns may be transported and the type of gun, manufacturer, model, serial number, and condition must be detailed on the inventory.  NO ammunition may be included in the shipment. Ammunition must be transported by the transferee.

Q:  What items cannot be moved as part of your household goods shipment?

A:  See below:

Hazardous Materials – items that are flammable, corrosive or explosive

Examples: sterno, kerosene, gasoline, propane, fireworks, fire extinguisher, cleaning solvents, ammonia, batteries, motor oil, paint, paint thinner, ammunition, chemicals, etc.

Perishable items - Food, plants or living things that may die or spoil in transit.

Personal Importance/Sentimental Value Items

Examples: prescription medicines, keys, passports, checkbooks, insurance documents, birth/marriage certificates, photos, computer discs, etc.


Q: What's the best way to prepare a PC for safe transport?

A: When packing a personal computer, printer, scanner or other equipment:

  • Detach all connecting wires/cables, labeling in the process for easy re-assembly.
  • Back up your software and data files.
  • Park the hard drive (if applicable). See your computer's instruction manual for special steps to take. With newer computers, simply turning the power off initiates this safety feature.
  • Remove all ink cartridges from the printer.

Q: What should I do with gas in the lawn mower, leftover paint, turpentine, etc.?

A: It's against the law for North American Van Lines to transport flammable and combustible materials. Safely drain or dispose of all combustible and corrosive materials, including: household paints, bleaches, propane tanks, gas cans, and fuel in power equipment.

Q: Do my appliances require special attention?

A:  Most refrigerators, washers, dryers, and other electrical or mechanical appliances require special servicing to ensure safe transportation. Any moving parts such as motors on major appliances, washer drums, icemakers, and gas appliances need to be serviced and disconnected prior to your move.

Your Move Counselor will assist you with arranging these services with qualified personnel or an authorized service company to ensure your appliances are serviced before they are loaded on the van.

Q: May I leave clothes in a chest or dresser drawers?

A: Lightweight clothing — sweaters, shirts, blouses, socks— may be left in the drawers. Heavier items such as books, table linens or sheets may cause damage to the piece of furniture during transit. DO  NOT leave fragile items, money, jewelry, watches or other valuables in the drawers, as well as anything that might spill or leak.

Q:  Am I able to ship items in my auto?

A:  The only items that may be left in your auto for transit are the jack and spare tire. 

Q: What happens if I have to reschedule my move?

A: As soon as you realize there may be a change with your moving arrangements, you should contact your Move Counselor to ensure the most accommodating changes can be made.

Q:  Is it appropriate to tip the driver and the crew?

A:  It is never obligatory to tip your movers.  You should expect them to show professionalism in handling of your belongings and display good customer service skills.  Tipping them is a nice way to say “thank you” but not required or expected. 

Q:  When is the best time to move?

A:  Please refer to the “Best Times to Move” Calendar which shows that the busiest time to move is generally during the summer months, the end of the month or the end-of-year. That being said we understand you may not have those choices.  It is recommended that four weeks before you would like to move, you make contact with your Move Counselor.

Q: What is valuation and how is it handled?

A:  Generally, but dependent upon your company’s contract and move policy, valuation is the method in which your household goods are covered while your shipment is in transit.  You may hear it referred to as “Maximum Value Protection” which means that in the unlikely event articles are lost, damaged or destroyed will be either repaired, replaced with like items or a cash settlement will be made for the current market replacement value, regardless of the age of the lost or damaged item.

Q:  What are some ways to help children adjust to the move?

A:  The following are some suggestions:

  • Talk to your children early, openly and often about the move.
  • Asking them to help plan for and organize your garage sale. They could make colorful posters to stick up around the neighborhood.
  • Allowing them to choose a small number of toys or other items to keep with them on moving day.
  • Empowering them by letting them pack and label a few of their own boxes
  • Making sure they have a special job to take care of on moving day. This will help them feel as if they're making a valuable contribution.
  • Allowing them to decide how their new rooms should decorated and arranged.

Q:  How do I file a claim?

A:  In the unfortunate event that you need to file a claim, please refer you may file conveniently on-line at .  Since all damaged items are subject to inspection, please keep the item in it’s original carton and do not dispose of any items until the claim is settled. 

North American Van Lines, Inc.
U.S. DOT No. 070851